A viral video shows police forcibly removing a doctor from an airplane who was involuntarily bumped due to overbooking and refused to leave because he had to work the next day. It was disturbing to watch him get literally dragged off the plane. So much for customer service. The CEO made it worse by sending out a passive aggressive email that more-or-less dissed the passenger for refusing to give up his seat. It doesn’t bode well for United Airlines and the CEO that they can’t think of a single way to a) not overbook the tickets and b) lure a single person off the plane with some sugar. Offer first class for a year, 8 all-expense paid tickets, a free vacation for a week, and to fly the bumped person on the corporate jet – then see what happens. P reasonably, I wouldn’t get off the plane for an 800 voucher either – I wouldn’t trust United to deliver in that there would be some fine print.
Or appeal to common decency: “Hey a doctor up here is worried about his patients tomorrow – is there anyone here who will give up his seat for the doctor? We can’t leave until someone is able to do that for us and him.”
The CEO should be demoted for lack of leadership.