Talked to former employee about how work was going, made me glad I was not working there any more :)

Had coffee with a former employee who remains at the company where we worked together.  It sounds like the company is still a mess, and mired in metrics hell.  For example, each Rep has to find 6-8 leads a week, and they are measured on how well the delivery team covers the leads since (in theory) if the lead is good then delivery will do good work on it.  This is shocking – the delivery team isn’t doing good work and usually blames the leads, since they don’t really have any accountability (again, if the leads don’t advance it is the rep’s fault).  

Meanwhile, there are twice a week meetings where each rep’s leads are reviewed, they are given action items on each lead then questioned about the these items at the next meeting.  So there is a perpetual current of stress that begins with the 6-8 leads and runs down sh** creek from there.  

Oh my god.  What a hell hole, and a sign that the company is run by a former data-obsessesed engineer and not an actual good business person.  It makes me veeeerrrrryyyyy glad I don’t work there anymore.  How can you possibly be strategic and thorough — and possibly enjoy your job — when you are obsessed all the time about meeting one-size-fits-all metrics developed by people with no common sense?  🙂 

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Talked to former employee about how work was going, made me glad I was not working there any more :)

Stress is an employer who watches and tracks every move

For six months, I worked for possibly the worst employer ever, but one of the worst parts about it was they tracked every phone call, every email, every activity of every day while maintaining impossibly high expectations.  What’s worse, is if you made the metrics too many days in a row they’d scrutinize – why did you call this particular phone number 3 times in a row, why did you have more calls at 10 AM then 1 PM, etc.  It was brutal, and it was discouraging to the team.  Ironically, I am a metrics believer, but not as a measurement tool but to look for trends/strategies while mixing in some common sense.  I now work at a place that is human, where they allow you to find your own pace and apply common sense, and it is not only more appreciated but frankly more productive in the long run since turnover is lower and employee satisfaction higher.  It will take me some time to shed these past six months, but this week is helping.

Stress is an employer who watches and tracks every move