Wow – I respond better to kudos that criticism and the proof is in the data.

For several months I was breaking my butt, making sales calls, setting up meetings, finding a few opportunities, including a couple of real good opportunities.  I was frustrated with our lack of detail in delivery and our delivery’s slow responses and missed meetings, but figured that was part of the learning curve of this org and I would be able to adapt as time went on.  But in October our owner vented at me about our lack of sales, never mind that I’d warned him before even accepting the job that their solutions would take time to build, and that was before I realized some of the other challenges we faced.  I was irritated that he blamed me, versus recognizing there had been challenges but we were making progress (and we were).  

Since that time, my sales activities have dropped by 25%, not out of spite but because I am no longer killing myself (working from home at 6 AM, racing to the office, staying after the office closes, working through lunch).  I am funny – I work as hard (if not harder) than anyone when I am appreciated, something that others have always recognized in me. But that is not unconditional, and I know from experience that I only respond well to criticism if I truly truly respect the person giving me constructive feedback, which is rare and is definitely not this company.

I think that is true of most people.  I like to hire hard workers then encourage them to reinforce good behaviors versus criticizing.  I’ve hired two people who turned out to not meet expectations, and both were strong referrals taht went against my gut, a mistake I’ll never make again.

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Wow – I respond better to kudos that criticism and the proof is in the data.

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