Had coffee with a former employee who remains at the company where we worked together. It sounds like the company is still a mess, and mired in metrics hell. For example, each Rep has to find 6-8 leads a week, and they are measured on how well the delivery team covers the leads since (in theory) if the lead is good then delivery will do good work on it. This is shocking – the delivery team isn’t doing good work and usually blames the leads, since they don’t really have any accountability (again, if the leads don’t advance it is the rep’s fault).
Meanwhile, there are twice a week meetings where each rep’s leads are reviewed, they are given action items on each lead then questioned about the these items at the next meeting. So there is a perpetual current of stress that begins with the 6-8 leads and runs down sh** creek from there.
Oh my god. What a hell hole, and a sign that the company is run by a former data-obsessesed engineer and not an actual good business person. It makes me veeeerrrrryyyyy glad I don’t work there anymore. How can you possibly be strategic and thorough — and possibly enjoy your job — when you are obsessed all the time about meeting one-size-fits-all metrics developed by people with no common sense? 🙂