So we paid a lot of money for high-end bose headphones, and honestly only wear them when we travel. Part of the reason we bought them was because of they emphasize their lifetime guarantee. But recently the headphones stopped working — despite fairly limited use — and when we called for the lifetime guarantee they basically said they’d send us pieces that *we* have to put together *and* they would not consider a straightforward replacement and wouldn’t give us the option of just sending to them to fix. So, in short, their lifetime guarantee is a scam. We will not be buying anymore of their headphones. How do companies get away with lying like that??