For six months, I worked for possibly the worst employer ever, but one of the worst parts about it was they tracked every phone call, every email, every activity of every day while maintaining impossibly high expectations. What’s worse, is if you made the metrics too many days in a row they’d scrutinize – why did you call this particular phone number 3 times in a row, why did you have more calls at 10 AM then 1 PM, etc. It was brutal, and it was discouraging to the team. Ironically, I am a metrics believer, but not as a measurement tool but to look for trends/strategies while mixing in some common sense. I now work at a place that is human, where they allow you to find your own pace and apply common sense, and it is not only more appreciated but frankly more productive in the long run since turnover is lower and employee satisfaction higher. It will take me some time to shed these past six months, but this week is helping.